Privacy Policy

Last Updated: April 2026

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • Sharing information outside the UK

  • How to complain

Contact details

Post: 31 Cornwall Road, SALISBURY, SP1 3NH, GB
Email: transitiontransformers@gmail.com

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

We collect or use the following information for service updates (such as automated emails for order confirmation) or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Addresses

  • Account information

  • Purchase or service history

  • Customer or client accounts and records

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. Note that exemptions may apply in some circumstances. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your personal information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing - You have the right to object to the processing of your personal data.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month.   To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

Collecting personal data enables us to provide products and services through the website that meet our users' wants and needs.   For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.   Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.   Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

Collecting personal data enables us to keep our website users up to date about our products and services.   For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.   Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

Collecting personal data enables us to respond efficiently and effectively to our website users queries, complaints or claims.   For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where We Get Personal Information From

  • Directly from you

  • Publicly available sources

Sharing Information Outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.   For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

How to Complain

We take your privacy and experience seriously. If you have a concern:

  • Contact Us: Reach out directly via email to discuss any issues.

  • Formal Complaint: If you submit our formal Complaint Form, we will manually review your submission and send a formal acknowledgement within 48 hours.

  • Timeline: This acknowledgement confirms the start of our formal 30-day response window.

  • Regulator: You have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk/make-a-complaint.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113